Privacy Policy

1. Who We Are

Flizitt ("we", "us", or "our") is a technology company that builds AI-powered SaaS products and custom mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit flizitt.com (the "Site") or contact us.

Flizitt operates multiple software products and services. References to "Flizitt", "we", "our", or "the Service" may include products offered under the Flizitt brand, including Leaddon, Hospinn, and other current or future services.

If you have questions, reach us at hello@flizitt.com.

2. Information We Collect

Information you provide directly

• Name, email address, company name, and message content when you use our contact form or email us.
• Any other details you choose to include in your communications with us.

Information collected automatically

• Log data: IP address, browser type, referring URL, pages visited, and timestamps — collected by our hosting provider in standard server logs.
• Cookies and similar technologies: small files placed on your device to remember preferences (e.g., dark/light mode) and to support analytics and advertising services described below.

3. How We Use Your Information

• To respond to your enquiries and provide the services or information you request.
• To improve our website content, user experience, and service offerings.
• To comply with legal obligations.
• To display relevant advertisements through Google AdSense (see Section 5).

4. We Do Not Sell Your Data

We do not sell, rent, lease, or otherwise transfer your personal information to third parties for their marketing purposes. Full stop.

5. Google AdSense & Advertising Cookies

We may use Google AdSense to display advertisements on the Site. Google AdSense uses cookies and similar tracking technologies to serve ads based on your prior visits to our website and other sites on the internet. This allows Google and its partners to serve ads to you based on your browsing activity.

You can opt out of personalised advertising by visiting Google's Ads Settings or by visiting aboutads.info.

For more information on how Google uses data from sites that use its services, see How Google uses information from sites or apps that use our services.

6. Third-Party Services

Our website may use the following third-party services, each governed by their own privacy policies:

• Google Fonts — to render typefaces. Google may log font requests from your browser.
• Google AdSense — for advertising (see Section 5).
• Our hosting provider — for infrastructure and log data.

We are not responsible for the privacy practices of these third parties.

7. Cookies

We use the following categories of cookies:

• Strictly necessary: Used to remember your theme preference (dark/light mode). No personal data is collected.
• Advertising: Placed by Google AdSense to deliver and measure ads. You can manage or disable these via your browser settings or the opt-out links in Section 5.

Most browsers allow you to refuse or delete cookies. Disabling cookies may affect certain functionality of the Site.

8. Data Retention

We retain contact enquiry data only as long as necessary to respond to your request and for a reasonable period thereafter. Log data is retained for a short period as required for security and operational purposes, then deleted or anonymised.

9. Data Security

We use industry-standard measures to protect information transmitted to and stored by us. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site is not directed to children under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Your Rights

Depending on where you reside, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at hello@flizitt.com.

12. Links to Other Websites

Our Site may contain links to external sites. We are not responsible for the content or privacy practices of those sites and encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

14. WhatsApp Business Platform and Meta Integrations

Flizitt is a SaaS CRM platform that allows our customers ("Customers") to connect and manage their own WhatsApp Business accounts through Meta's official Embedded Signup onboarding flow. This section explains how we handle data related to the WhatsApp Business Platform, the WhatsApp Cloud API, and related Meta services.

1. Voluntary connection. Customers may voluntarily connect their WhatsApp Business accounts to Flizitt using Meta's official Embedded Signup flow. This connection is initiated and authorized by the Customer.

2. Information we may receive and store. During onboarding and ongoing operation of the integration, Flizitt may receive and store:

• WhatsApp Business Account ID (WABA ID)
• Phone Number ID
• Business profile information
• Business display name
• Messaging metadata
• Access tokens required to operate the integration
• Configuration and onboarding information returned by Meta

3. Explicit authorization. Flizitt only accesses WhatsApp Business resources after explicit Customer authorization through the Embedded Signup flow.

4. How WhatsApp data is used. WhatsApp data is processed solely to provide the Flizitt platform, including:

• CRM functionality
• Lead management
• Customer communication
• Conversation management
• Workflow automation
• Analytics and reporting
• Customer support functionality

5. Conversation storage. WhatsApp conversations may be stored within Flizitt systems to provide the platform features described above.

6. Protection of credentials. Access tokens, credentials, and integration secrets are protected using industry-standard security controls and encryption.

7. No sale of data. Flizitt does not sell WhatsApp message content or Customer data.

8. When data may be shared. WhatsApp and integration data may be shared only with:

• Meta Platforms services, as required to operate the integration
• Cloud and infrastructure providers required to operate Flizitt
• Legal authorities when required by law

9. Recipient consent. Customers remain responsible for obtaining any legally required consent from their recipients before sending messages.

10. Disconnecting integrations. Customers may disconnect their WhatsApp Business integrations at any time.

11. Deletion. Upon account deletion or a valid deletion request, connected WhatsApp data will be removed in accordance with Flizitt retention policies.

15. Meta Platform Permissions

To provide the integrations described above, Flizitt may request the Meta platform permissions required for:

• WhatsApp Business onboarding
• Messaging
• Account management
• Embedded Signup
• Business asset management
• Facebook Login for Business

We request only the permissions necessary to operate the features the Customer has chosen to use.

16. User Data Deletion Requests

Users may request deletion of their information at any time:

• Submit requests by contacting support@flizitt.com.
• Requests will be verified before processing to protect against unauthorized deletion.
• Deletion requests will be processed within a reasonable timeframe.
• Certain information may be retained when legally required.

For full details, see our Data Deletion Requests page.

17. Data Retention

We retain data only as long as needed to operate the service and to meet our legal obligations:

• Customer data is retained only as long as required to provide the service.
• Customers may request deletion of their information.
• Backup and audit records may be retained for security, fraud prevention, and legal compliance purposes.

18. Third-Party Platforms

The following are independent third-party services, each governed by their own privacy policies and terms:

• Meta Platforms
• WhatsApp Business Platform
• Facebook Login for Business

Flizitt is not responsible for the privacy practices of these third parties. We encourage you to review their respective policies.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Flizitt
General enquiries: hello@flizitt.com
Data and deletion requests: support@flizitt.com